Refund policy

Returns & Refunds

We want you to love your SELUVRA ritual. If something isn't right, here's how returns work.

30-day returns

You can request a return within 30 days of delivery. Items must be unused and returned in their original packaging, including the jade roller's gift box.

Hygiene

For hygiene reasons we can't accept returns of skincare tools that have been used, unless they are faulty or damaged.

Faulty or damaged items

If your item arrives damaged or faulty, email support@seluvra.com within 7 days of delivery with your order number and a photo or short video. We'll send a replacement or issue a full refund at no cost to you, and we may not need the item back.

How to start a return

Email support@seluvra.com or use our Contact page with your order number and the item(s) you'd like to return. Please contact us before sending anything back. We’ll reply within 1–2 business days with an order reference. Approved returns go to: Seluvra Skincare, Attn: Returns, 211-23 46th Avenue, Fl 2, Bayside, NY 11361, USA.

Return shipping

For change-of-mind returns, return shipping is paid by the customer and is non-refundable. We recommend a tracked service.

Ritual sets

Sets can be returned in full. If you return only part of a set, we refund that item's share of the set price (its single price as a proportion of the set's total value).

Refunds

Once your return arrives and is checked, we'll email you. Approved refunds go to your original payment method within 5–10 business days. If you haven't seen it after 10 business days, check with your bank, then email support@seluvra.com.

Exchanges

To change a colour, return the original item and place a new order.