Frequently Asked Questions

Choosing your ritual

Which SELUVRA tool should I choose?

Choose the Glow Ritual Face & Neck Massager for wide, sweeping strokes over the face and neck; the LED Facial Wand for small areas such as around the eyes, and for travel; the Ultrasonic Skin Spatula for a focused cleansing step on damp skin; or the Natural Jade Facial Roller for a cool, non-electric moment. Prefer a set? See our Ritual Sets.

What is the difference between the Massager and the Wand?

Both use soft red light, gentle warmth and vibration. The difference is where and how you use them:

• Glow Ritual Massager ($89.99): a wide round head and 3 levels, for long strokes over the cheeks, jawline and neck. Best as an evening wind-down at home.
• LED Facial Wand ($59.99): a slim head with 7 red LEDs (630 nm) and one button, for small areas around the eyes, smile lines, brow and chin. Light enough to carry in a makeup bag.

Can’t decide? The Signature Collection includes both, plus the spatula and jade roller.

Do I need to use every tool together?

No. Each tool can be used on its own. Follow the supplied instructions for preparation, session length, cleaning and suitability.

Using your tools

How do I use the Glow Ritual Facial Massager?

Apply your usual serum or moisturizer, choose a comfortable level, then glide the treatment head gently upward along the neck, jawline, cheeks and forehead. Follow the supplied manual for session length and safety guidance.

How do I use the Skin Spatula?

Cleanse first and keep skin damp. Hold the metal head at a low angle and glide gently as directed in the supplied manual. Do not use the tool on dry, broken or irritated skin.

How do I use the Jade Roller?

Use it on clean skin, on its own or over your serum. Roll the larger end gently upward and outward over the cheeks, jaw and forehead, and use the smaller end around the eyes. For a cooler feel, keep it in the fridge. Wipe it clean after each use and store it in its gift box.

Orders, delivery and returns

How do delivery and returns work?

Orders of $65 or more, and every ritual set, ship free in the US. We email you a tracking link when your order ships. Unused items in their original packaging can be returned within 30 days of delivery. Full details are in our Shipping policy and Refund policy.

Care and support

How should I clean and store my tools?

Follow the care instructions supplied with each product. Keep electronic handles and charging ports dry. Recharge devices with the supplied USB cable only.

Are SELUVRA tools medical devices?

No. They are cosmetic self-care tools and accessories. They are not intended to diagnose, treat or cure a medical condition. Ask a qualified healthcare professional before use if you have a skin condition, are pregnant, use an implanted medical device or are unsure whether a tool is suitable for you.

How can I contact SELUVRA?

Email support@seluvra.com or use our Contact page for product, order, shipping or return questions. Please include your order number if you have one. We reply within 1–2 business days.